Krispy Kreme Newsletter Sign up Icon Close
PLACING AN ORDER ONLINE

Our goal is to always supply the highest quality and freshest doughnuts. For your convenience, Krispy Kreme Australia offers free click and collect in store options based on time of ordering.

 

Your Order Options:
If you Order:

Same-Day Click and Collect - from participating stores.

Available via our On-Demand Menu

 

By 30 minutes prior to the closing time* of your nearest participating Krispy Kreme Store

*unless stock sells out 

Collect Tomorrow

During the opening hours of the selected participating store. 

Available via our Shop Online Menu

 

Before 5pm local time - 7 days a week*

*Krispy Kreme reserves the right to suspend availability based on production capacity.

Future date

select a date up to 60 days in advance

Available via our Shop Online Menu

Any time or day up until 5pm local time the day before.

•    Click and Collect – On Demand (Same-Day) Krispy Kreme offers a same-day click and collect service whereby you can order and pay for your products online, and collect in your preferred participating store on the same-day.


               - You can select your preferred store during checkout, this includes our airport store but excludes third party stockists like BP-Connect.

               - You can select a time at which you would like to collect your order until 30 minutes prior to the closing hours of your chosen store. 


•    Click and Collect – Tomorrow and up to 60 Days in advance: Krispy Kreme offers a free collect-in-store service whereby you can pre-order and pay for your products online and collect your products in your preferred participating store, from tomorrow (if orderred by 5pm local time) or on a selected date within the next 60 days. 


               - You can select your preferred store during checkout, this includes our airport store but excludes third party stockists like BP-Connect.

               - You can select your collection date during checkout, this is a commitment to collect Made-To-Order perishable items unless Krispy Kreme is otherwise advised within the required                              timeframe 

Order for Same-Day Pick Up
Pre-Order for a Future Date
AGREED TERMS
Application

•    These Online Ordering Terms and Conditions are to be read in conjunction with, and form part of the Terms of use.
•    These Online Ordering Terms and Conditions incorporate our Privacy Policy. 

Collect in-store - Same-Day

•    You will be able to select Same-Day Click and Collect from our On-Demand Menu.

•    Same-Day Click and Collect is powered by Mobi2Go. During the checkout process via the Same-Day Click and Collect Menu, you will be able to select the time at which you would like to collect your order - up until the end of trade of your chosen store on the same day as your purchase. Your order will be fulfilled from the Krispy Kreme Doughnut Store of your chosing, at the time selected, the doughnuts will be packed from the variety available in store at the time of purchase subject to availability. 
•    Our doughnuts are perishable goods and need to adhere to shelf life standards. Should your order remain uncollected by the end of the business day of your nominated collection store, your order will be disposed of accordingly and may not be collected.
•    If collecting in-store, the following payment methods are available to you:
            (a)  Pay online using Visa, Mastercard, AMEX

Returns and guarantee policy

In addition to the rights and remedies you may have as a consumer under relevant law including the Consumer Guarantees Act, Krispy Kreme offers you the following benefits under our Returns and Guarantee policy:


•    We endeavour to supply high quality and fresh doughnuts.
•    You need to inspect the product(s) immediately upon receipt at your nominated store. If the product(s), when initially received by you, is damaged or faulty, or if there is a shortfall or error in your order, you must inform the store team member immediately. If the product(s), when initially received by you but reviewed after leaving the store, if there is a fault, or shortfall, or error in your order, you must contact our Head office within 24 hours of receiving the product, either via phone call or, if it is outside of office hours, via email to kk2you@krispykreme.com.au or our contact form on our website, and provide the following details:
        (a)    your full name, address, telephone number (during business hours) and email address;
        (b)    your order number;
        (c)    a detailed explanation of the fault, error or reason for the return; and
        (d)    clear photographic evidence of the fault, error or reason for the return.


•    You do not have to return faulty products to us.


•     Once you submit your claim, if we assess that your product(s) when given to you were in fact faulty, crushed, damaged or were not satisfactory due to deterioration, we will, at our option:
       (a)      replace the product(s) with an identical product or a product(s) of equivalent value and specifications for collection from your prefered, participating Krispy Kreme Store; or
       (b)      refund the purchase price for the faulty product(s).


•    Once you submit your claim, if we assess that there was a genuine error or shortfall with your order, we will take all reasonable steps to correct the error or shortfall.


•    Returns will not be accepted by Krispy Kreme if:
       (a)      the fault or damage to the product(s) has been caused by accident or by misuse by either you or a third party; or
       (b)      the product(s) has been modified or tampered with in any way by you or a third party. Krispy Kreme has various tampering detection methods in place. 


•    Subject always to your rights under applicable laws including the Consumer Guarantees Act, we reserve the right to refuse claims under this Returns and Guarantee policy in our discretion with regard to various factors including, without limitation, loss or damage not caused by us, improper or inadequate care, insufficient proof of fault, error or reason for the return or unreasonable delay.
•    We do not allow returns for a change of mind.
•    This Returns and Guarantee policy applies to online orders only, including same-day click and collect, and click and collect orders booked in advance.
•    Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights may be available beyond the 24-hour time frame specified above for our own Returns and Guarantee policy.

Products, prices and orders.

•    All products advertised on the Site are subject to availability. Products are available only in the styles and colours displayed or as otherwise indicated. We endeavour to ensure that the products and descriptions of them on the Site are accurate. We do not, however, promise or represent that the Site is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. Please be aware that colours appear differently on different monitors. 
•    The price payable for any product(s) is the price specified on the Site at the time of placing the order, in New Zealand dollars and inclusive of goods and services tax (GST). Prices displayed on the Site may change at any time. All transactions are processed in New Zealand dollars (NZD).
•    You acknowledge that, by placing an order, you are agreeing to pay for and  arrange collection of the product(s) ordered at price specified on this Site at the time you place your order.

Changes and cancellations


•    All order changes or cancellations must be made by 3pm the working day prior to the collection date.
•    Subject to any applicable laws, we may cancel your order if:
       (a)    any payment by you is cancelled, dishonoured or reversed; or
       (b)    we have inadvertently displayed any errors on the Site, including but not limited to incorrect prices, descriptions or illustrations or typographical errors, and these errors are relevant to your order;
       (c)    the Site has indicated that products are available when they are not; or
       (d)    you do not or have not fully complied with these Online Ordering Terms and Conditions.
•    For Mix your own dozen orders, if a doughnut is not available we will replace that doughnut with the closest matching doughnut. If you order a Limited Time Only dozen for a collection date after the last production date for that Limited Time offer, we will substitute that Limited Time Only dozen with an assorted dozen.
•    Krispy Kreme may change or withdraw its product offerings on this Site, if any, at any time. If you receive an email confirmation of an order, it does not constitute acceptance of an order or confirmation of an offer to sell. Krispy Kreme reserves the right, without prior notice, to limit the order quantity on any item or to refuse to fulfil any order for any reason.


Security and risk

•    Krispy Kreme processes credit card transactions using e-commerce protocols and technology that are standard on the Internet. Krispy Kreme utilise a SSL certificate and Braintree security authentication. Nonetheless, Krispy Kreme cannot guarantee that it will be successful in preventing unauthorized access or tampering with the Site or its files.  
•    Risk of loss and title for the product(s) pass to you upon dispatch from our Krispy Kreme store to the delivery carrier. 


To contact Krispy Kreme Australia and New Zealand
Physical Address: Suite B, Ground Floor, 90-96 Bourke Rd, Alexandria, NSW 2015 Australia
Phone Number: +612 8303 1100
Fax Number: +612 8303 1199
Email: kk2you@krispykreme.com.au